Placing customers ‘at the heart’ of the industry: technology
Stephenson Harwood partner Tammy Samuel, and associate Bobbie Bickerton, discuss in a piece first published by Rail Professional, the impact of promises and challenges of new technology.
Drawing on the emerging messages of the Williams Review – and its emphasis on the need for the rail industry to refocus on its customers – the pair consider the role of technology in improving passenger trust.
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